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Help and Support
Are you having technical problems or want to report a problem? Our team is ready to help you.
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If you’re experiencing any issues with creating or accessing your user account, we can help you get to the bottom of it.
General Enquiries
Have you seen something on the website that you'd like more information on? We can help you with that.
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Casino.us works with hundreds of online casinos. If you are experiencing issues with one of our operators, let us know, and we can help.
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Our readers are at the heart of everything we do. Submit feedback to our editorial department.
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Suggest news articles, game guides, features, and more. Our editorial team is always open to receiving new ideas and exciting industry developments to inspire our readers.
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Send us any media enquiries, interest in advertising, collaboration ideas, or commercial queries.
Tell Us Your Win
Have you hit the jackpot with one of our casino operators or games? We want to know – we may even feature you on the site!
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Would you like to have your casino listed on our site? We are open to hearing about all kinds of media and PR collaborations. Contact our team to receive more details.
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For enquiries about career opportunities or open positions, please contact our HR department.
Contact an Online Casino
We want to help where we can, but there are some questions only the casino can answer. For questions related to account details, financial history, and other topics, it is best to contact the casino directly.
Use our customer support finder to access the details of every online casino that works with us.
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Please use the form below to contact us with your name, email address, the department you wish to contact, and your query. Alternatively, you can reach us at [email protected]. We aim to reply to all correspondence within 24 hours.
FAQs
How can I verify that my personal data is safe at online casinos?
As long as you visit the casinos we recommend, you can be sure your details are safe. These websites are equipped with numerous safety features, ensuring that your personal data, including bank information, remains secure. To learn more about safety and security, visit our FAQs page.
Where can I find the best online casinos?
Check out our top online gambling reviews - we've reviewed and listed dozens of online casinos so you can have the best experience possible.
How can I trust the results aren’t rigged?
A reputable gambling site will never manipulate its results. They hold an eCOGRA (eCommerce Online Gaming Regulation and Assurance) certification and possess authentic licenses to demonstrate their reliability. Casino games also utilize random number generators (RNGs) to ensure that all results are random.
I’m struggling to withdraw my winnings. Who should I contact?
Each website has its own rules regarding the time it takes to withdraw your winnings. If you have any trouble withdrawing your winnings, please contact the casino directly.
How do I withdraw my bonus money?
Most casinos have playthrough requirements you must meet before you can withdraw your bonus money. These requirements should be listed on the casino’s website; however, if they’re not, please contact the casino directly.
